Support

Email hello@onehumanlabs.com. A person replies within one business day, Monday to Friday, Pacific time.

If you are a myCTO client, the fastest route is the thread: your CTO reads every message and replies within one business day.

myCTO has no passwords. Sign in with Apple, with Google, or with your email: we send a six-digit code that works for ten minutes. If the code does not arrive, check your spam folder, then ask for a new one from the sign-in screen.

Use the same email everywhere. Your thread, decisions, calls and orders follow your account across the web app, iPhone and Android.

The thread is free for seven days. After that, a monthly plan keeps it open. Plans renew automatically until you cancel.

• Subscribed on the web: open Account and tap Manage subscription to change or cancel. Cancelling stops the next charge; the thread stays open until the end of the period you paid for.
• Subscribed on iPhone: cancel in Settings → your name → Subscriptions, or from Account → Manage subscription in the app. Apple handles refunds for App Store purchases at reportaproblem.apple.com.
• Subscribed on Android: cancel in Google Play → Payments and subscriptions → Subscriptions, or from Account → Manage subscription in the app.

Fixed-price deliverables (a quote review, an interview sit-in, a launch readiness check) are one-off orders paid on the web. To cancel one before work starts, email us; the refund terms are in the Terms of service.

The mobile app sends a push when your CTO replies; turn it on or off under Account. On the web we email you instead. Sign-in codes and receipts are always sent by email.

You can delete your account yourself from Account in the app or on the web, or ask us by email. The steps and what is deleted are on Delete your account.

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