You can delete your myCTO account at any time, from the app, from the web, or by asking us. This page says how, and what happens to your data.
1. Delete it yourself
Deletion is immediate and cannot be undone. Download any decisions you want to keep first.
- iPhone or Android app: open the Account tab, tap Delete account, and confirm.
- Web: sign in, open Account, choose Delete account and type DELETE to confirm.
2. Ask us to do it
Email hello@onehumanlabs.com from the address on your account with the subject “Delete my account”. We confirm by replying to that address and delete the account within one business day.
3. What is deleted, and what is kept
Deleted at once:
- your name, email address, company, profile and avatar;
- your thread with every message, voice note, photo and file;
- your decision log, calls, Tech Health Check answers and inbox entries;
- your sign-in methods, sessions and push-notification registrations.
Kept, without your name or email:
- paid orders and invoices, for tax records, as the privacy policy explains;
- a note to your CTO that the account was deleted.
Copies in our backups expire on their normal schedule, within 90 days.
4. Subscriptions
A plan bought on the web is cancelled as part of the deletion. A plan bought through the App Store or Google Play is yours to cancel with Apple or Google; the app tells you so and opens the right page when you delete.
- iPhone: Settings → your name → Subscriptions.
- Android: Google Play → Payments and subscriptions → Subscriptions.